The Patina Factory Pty Ltd (ABN: 85 676 050 016) respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

Personal Information

– Name
– Email address
– Phone number
– Delivery address
– Billing address
– Payment information (processed securely by our payment provider, not stored by us)

Automatically Collected

– IP address
– Browser type
– Pages visited
– Time spent on site
– Referral source

This information is anonymous and cannot identify you personally.

How We Use Your Information

To Provide Our Service

– Process and fulfill orders
– Send order confirmations and updates
– Provide customer support
– Respond to your questions
– Improve our products and website

Marketing (Only With Your Permission)

– Send product updates
– Share application tips and techniques
– Announce new colours or products

You can opt out anytime using the unsubscribe link in any email.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.

Payment Security¶All payment information is processed through secure, PCI-compliant payment providers. We never store your credit card details.

Cookies

What Are Cookies?

Small text files stored on your device that help websites function and improve your experience.

How We Use Them

– Remember your preferences
– Understand how you use our site
– Improve website functionality

Your Choice

You can disable cookies in your browser settings, though this may affect how our website works.

Sharing Your Information

We do not sell your personal information.

We may share information with:

– Shipping providers (to deliver your orders)
– Payment processors (to process transactions securely)
– Email service providers (if you've opted into marketing)

All service providers are required to protect your information.

Your Rights

You can:

– Access your personal information
– Correct inaccurate information
– Request deletion of your information
– Opt out of marketing communications
– Ask questions about how we use your data

To exercise these rights:
Contact us at christine@thepatinafactory.com.au

Changes to This Policy

We may update this privacy policy occasionally. Changes take effect when posted on this page. We'll notify you of significant changes.

Contact Us

Questions about privacy?
Email: christine@thepatinafactory.com.au

The Patina Factory Pty Ltd
ABN: 85676050016
Based in Hobart, Tasmania

Last Updated: 3 March 2026