Thank you for choosing The Patina Factory. These terms and conditions outline how we work together. By using our website or purchasing our products, you agree to these terms. We've tried to make them clear and straightforward.

Pricing & Orders

Our prices are current at the time of display but may change without notice. The price you pay is the price shown when you complete your order.

Availability

We do our best to keep products in stock. Occasionally items may be unavailable. We'll contact you promptly if this affects your order.

Product Information

Natural Variations

Our limewash paint is made from natural minerals and binders. Like all natural products, there may be subtle variations between batches. This is part of the character of authentic limewash.

What this means

– Colour may vary slightly between bags. Always check colour before application
– Mix multiple bags together for large projects to ensure consistency
– Order samples first to test in your specific conditions

Screen Accuracy

Colours on screens vary significantly depending on your device, lighting, and settings. What you see online may differ from the actual product.

Our recommendation

Order samples to test colours in your space before committing to full quantities. We're happy to help you choose - just contact us.

Storage

Please store paint in a cool, dry environment away from moisture and direct sunlight in an airtight bag. Powdered limewash has a shelf life of up to 18 months when stored properly. If left exposed to the atmosphere, the powder will carbonate and loose coherence. Always remove air and reseal the bag after use. Once mixed with water, use within four days.

Application & Safety

Following Instructions

Limewash paint is a natural material requiring proper preparation and application technique. Our comprehensive guides provide detailed instructions.

Your responsibility

– Read all instructions before starting
– Use recommended safety equipment (dust mask, gloves, safety glasses)
– Prepare surfaces correctly
– Follow mixing and application guidelines
– Test on small area first if uncertain

Our support

– Mixing and Application guides
– Technical data sheets
– Safety data sheets
– Professional advice

For complex projects, heritage properties, or if you have concerns, we recommend consulting a professional applicator. We can connect you with approved applicators in your area.

Important: Lime is alkaline and can irritate skin and eyes in powder or liquid form. Always use protective equipment. If lime contacts skin or eyes, rinse immediately with water. See our Safety Data Sheet for complete information.

Refunds & Returns

We want you to love your limewash paint. Here's how we handle issues

Faulty Products

If your product is faulty, we'll replace it. Contact us as soon as you discover the issue.

Wrong Colour Sent

If we sent the wrong colour, we'll replace it with the correct one. Contact us as soon as you receive your order.

Colour not as Expected

Because limewash is a natural product with variations between batches, and because colours appear differently on screens, we don't offer refunds for colour preferences.

This is why we strongly recommend

– Ordering samples first
– Testing samples on your actual surface
– Viewing samples in different lighting conditions

Change of Mind

We cannot accept returns or offer refunds for change of mind.

Timeline

Please contact us as soon as practicable if there's an issue with your order. The sooner we know, the sooner we can help.

Delivery

Australia-Wide Shipping

We ship throughout Australia. Shipping costs are calculated at checkout based on your location and order size.

Lost or Damaged in Transit

If your order arrives damaged or doesn't arrive at all, contact us immediately. We'll work with you to resolve the issue.

Please note We cannot be responsible for events beyond our reasonable control (severe weather, carrier delays, etc.), but we'll always do our best to help.

Liability

Natural Building Materials

Limewash paint is a traditional building material with specific application requirements. While we provide comprehensive guidance and support, successful application depends on proper surface preparation, technique, and conditions.

What we provide

– Detailed application instructions
– Safety information
– Product specifications
– Troubleshooting guidance

What we cannot control

– Surface preparation quality
– Application technique
– Environmental conditions
– Storage conditions
– Compatibility with existing materials

Professional guidance

If you're uncertain about any aspect of your project, we recommend consulting a professional before proceeding. For large or complex projects, professional application may be advisable.

Seeking support

Before starting your project, review all our resources. If you have questions, contact us via email. We're here to help you succeed.

Website & Content

Copyright

This website, including all text, images, videos, and materials, is protected by copyright. Content is provided for your personal use in working with our products.

Please don't reproduce, distribute, or transfer any materials without permission.

Website Information

We prepare this website with care and update it regularly. However, information may occasionally be out of date or incomplete.

Your responsibility

– Verify critical information directly with us
– Don't rely solely on website content for professional decisions
– Check technical data sheets for specifications
– Contact us if you find errors or have questions

External Links

We may provide links to other websites for your convenience. We're not responsible for the content or privacy practices of external sites. Use them at your own discretion.

Privacy & Your Information

What We Collect

When you order from us or contact us, we collect

– Name and contact details (email, phone, address)
– Payment information (processed securely, not stored by us)
– Order history
– Communication preferences

How We Use It

– Fulfill your orders
– Respond to your questions
– Send order updates
– Provide technical support
– Send marketing updates (only if you opt in)

Your Rights

– Request deletion of your information
– Update your details anytime
– Unsubscribe from marketing emails anytime
– Ask questions about how we use your data

Security

We take reasonable steps to protect your information. Payment processing is handled securely by our payment provider.

Marketing

We'll only send you marketing emails if you've opted in. Every email includes an unsubscribe link. Use it anytime.

Cookies

Our website uses cookies to function properly and improve your experience. These don't identify you personally. You can disable cookies in your browser, though this may affect website functionality.

Questions or Concerns

Contact us if you have questions about privacy or want to update/delete your information.

Contact & Complaints

Get In Touch

Questions about these terms? Concerns about your order? Want to make a complaint?

Email christine@thepatinafactory.com.au

We'll respond as quickly as possible.

Changes to Terms

We may update these terms occasionally. Changes take effect when posted on this page. Continued use of our website or products after changes means you accept the updated terms.

Last Updated 3 March 2026

The Patina Factory Pty Ltd
ABN 85676050016
Based in Hobart, Tasmania